Stay away from loose or hanging parts and do not climb onto the roof. Photograph visible changes only from a safe position. Explain what you can see and what remains uncertain. Temporary measures and permanent repairs may require separate agreements. Keep reports, photographs and invoices together. Ask your insurer directly about coverage and required evidence; a roofing assessment does not decide your policy coverage.
Keep away from loose components
Do not approach hanging or unstable roof parts or climb up to put them back. Keep people out of the affected area where this can be done safely. Contact emergency services if there is immediate danger.
Record visible changes
From a safe location, photograph what looks different after the storm. Describe visible missing or displaced parts and indoor water separately. Include the time and location without claiming that a photograph proves the full extent of damage.
Discuss temporary measures
Explain access, ongoing water entry and whether anybody is at the property. Ask what an initial measure is intended to achieve and what further assessment is needed. Availability and safe execution must be agreed for the situation.
Keep the evidence together
Retain photographs, reports, quotations and invoices. Ask your insurer directly which information is required and what your policy covers. The roofer can document technical observations but cannot decide insurance coverage for you.
Arrange a contact if you are away
Ask a resident to describe the situation from a safe place. Agree who lets the roofer in and who can approve work by phone. Do not instruct anyone to recover loose parts from the roof.
Separate the follow-up assignment
After the initial visit, request a record of what was done and what remains. Permanent work may need a separate quotation, materials and access arrangements. An emergency visit does not automatically authorise the later renovation.